Order Problems & Questions

Where to find the order number

As soon as you have placed your order, a confirmation email will be sent to your email address contain the order number. The order number can also be found in your account’s order history (https://www.nirvanashop.com/order-history). Please note: this does not apply to the “Anonymous Checkout”, as it is anonymous.

What is the status of my order?

To view the current status of your order log in with the email address you’ve placed the order with. View the actual order status (https://www.nirvanashop.com/order-history) in on your Nirvana account page.

How to check you've received my order

You will receive an email from us confirming the placement of your order. If not, please check your spam folder. When an order has been placed successfully, it will show up in your order history (https://www.nirvanashop.com/order-history). The order status will be updated accordingly. However, there is no confirmation when using the ‘Anonymous Checkout’ - as it is anonymous.

Nothing received

Our orders get shipped stealth. On average an order takes up to 4 weeks to arrive and could be sent in multiple packages based on the size of the order. Please note that growth solutions are always shipped separately. Have you been waiting for more than 4 weeks after the shipping confirmation has been received, please contact support (https://support.nirvanashop.com/) about your order.

Cancel an order

Orders that have not shipped or paid can be cancelled from your order history (https://www.nirvanashop.com/order-history). Find your order and click on the order number. This will show your order in full detail, alongside with the order cancel button at the bottom. If you wish to cancel an order that has been paid, please contact our support (https://support.nirvanashop.com/)!

Order confiscated

Has your order been confiscated? Contact (https://support.nirvana.eu/submit_ticket) our support department and they will help you out.

Order did not arrive completely

Don’t worry, the rest of your order should be on it’s way and arrive soon! We ship large orders and growth solutions in multiple, separate packages. If you have waited more than 4 weeks and not received your order yet, please contact support (https://support.nirvanashop.com/) regarding your order.

Order processing time Authors

Paper Money (Cash) can take up to 3 to 4 weeks to arrive. The safest way to send cash is by registered mail or by courier. Add your order number and a return address, in case it gets returned to you for some reason. Bank transfers can take up to 5 working days to arrive. Be sure to include your order number in the transfer details so that we can match your payment to your order. Bitcoin payments can take between half an hour and 5 working days to process. This greatly depends on the choice of ...